Tradespeoplehub is an online marketplace that enables tradespeople of all types and customers who are in need of their services to work together, and to complete and pay for Projects. Both users must be registered for an account in order to provide or receive services. We are not a party to any contractual agreements between customers and tradespeople, we merely facilitate connections between the parties.

In using the Services provided by us, you acknowledge that we´re not acting as a contractor or agent and are not responsible for any work done. It is the responsibility of the Customer to select a suitable Tradesperson and to negotiate the terms for any work that they undertake, and Tradespeoplehub will not be involved or held liable for any Service Agreement between the customer and Tradesperson.

Before entering into a Service agreement with any user, we recommend obtaining confirmation of an insurance cover, guarantees, qualifications and any other vital document.Tradespeoplehub will not be liable, if you encounter any problems or losses as a result of not obtaining or verifying these details.

By accessing the Website, you agree to the following terms and conditions with us.
We may amend this terms and condition and any linked information from time to time by posting amended terms on the Website, without notice to you.

We may from time to time, without prior notice update the website content. We are not liable to you or anyone else if any error occurs in the information provided on the site or if the information is not current.

Before using the Website, you must read and accept the whole terms and conditions of the Website policies and all linked information as well as the Tradespeoplehub Privacy.

You will not use the Website if you:

1. Are not able to form legally binding contracts;
2. Are under the age of 16;
3. A person barred from receiving and rendering services under the laws of England or other applicable jurisdiction;
4. Are suspended from using the Website
5. Do not hold a valid email address.

All user accounts are associated with individuals or companies. Login credentials must not be shared by users with others. The individual associated with the account will be held responsible for all actions taken by the account without limitation.

Users may provide a business name or a company name, which is associated with the User's Account. Users acknowledge and agree that where a business name or company name is associated with their Account, this User Agreement is a contract with the User as an individual (not the business or company) and Users remain solely responsible for all activity undertaken in respect of their Account.

We may, at our absolute discretion, refuse to register any person or entity as a User.

You cannot transfer or assign any rights or obligations you have under this agreement without prior written consent.

While using the Website, you will not attempt to or otherwise do any of the following:

• post content or items in inappropriate categories or areas on our Websites and services;
• infringe any laws, third party rights or our policies,
• fail to deliver payment for services delivered to you;
• fail to deliver trades Services purchased from you;
• circumvent or manipulate our fee structure, the billing process, or fees,
• post false, inaccurate, misleading, deceptive, defamatory or offensive content (including personal information);
• take any action that may undermine the feedback or reputation systems (such as displaying, importing or exporting feedback information or using it for purposes unrelated to the Website);
• transfer your Tradespeoplehub account (including feedback) and Username to another party without our consent;
• distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
• distribute viruses or any other technologies that may harm the Website
• attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the Website;
• copy, modify or distribute rights or content from the Website or Tradespeople's copyrights and trademarks; or
• harvest or otherwise collect information about Users, including email addresses, without their consent.
• use Tradespeoplehub to facilitate money exchange including, but not limited to, cryptocurrency (e.g. bitcoin, ethereum, etc).

Tradespeoplehub owns all the intellectual property rights, the designs, text, database, graphics and layouts to the site and you admit not to use or copy any part without our consent.

The intellectual property rights on postings, messages, text, files, images, photos, video, sounds, or other materials users upload to the website are retained by the copyright owner, and these are added to Tradespeoplehub by users at their own risk. By doing so you are expressing irrectratable permission for us to store, display and use them.

It is our policy to respond to clear notices of alleged intellectual property rights infringement. Our Copyright Infringement Policy is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to understand or verify. If you believe that your Intellectual Property Rights have been violated, please notify us via this link on our Website and we will investigate.

We charge fees for certain services, such as introduction fees for projects and memberships. When you use a service that has a fee, you have an opportunity to review, accept and pay the fees that you will be charged based on our schedule of fees and charges, which we may change from time to time.We may choose to temporarily change the fees for our services for promotional events (for example, discounts on memberships).

You understand that we cannot influence the outcome of any particular award and does not guarantee that you will be able to secure work for jobs you are awarded.

Each time you incur an introduction fee, your wallet account balance will be reduced by the value of the introduction fee and can´t be refunded. The fees can be added as a credit.

You are responsible for paying any taxes, including any goods and services or value added taxes, which may be applicable depending on the jurisdiction of the services provided. These taxes will be added to fees billed to you, if applicable.

You acknowledge that you transfer copyright of any feedback, reputation or reviews you leave consisting of comments and any rating(s) (e.g. quality, communication etc.) together with any composite rating by us. You acknowledge that such feedback, reputation and reviews belong solely to us, notwithstanding that we permit you to use it on our Website while you remain a User. You must not use, or deal with, such feedback, reputation and reviews in any way inconsistent with our policies as posted on the Website from time to time without our prior written permission.

You may not do (or omit to do) anything that may undermine the integrity of the our feedback system. We are entitled to suspend or terminate your Account at any time if we, in our sole and absolute discretion, are concerned by any feedback about you, or your feedback rating, where we believe our feedback system may be subverted.

Our feedback ratings belong to us and may not be used for any purpose other than facilitating the provision of users services via the Website. You may not use your customer or tradespeople feedback (including, but not limited to, marketing or exporting your any or all of your composite rating(s) or feedback comments) in any real or virtual venue other than a website operated by us or its related entities, without our written permission.

Unless otherwise agreed with us, you must not advertise an external website, product or service on the Website. Any website address posted on the Website, including in a listing, quotes, job description, clarification board or the message board, must relate to a Project.

Communication with other users on the Website must be conducted through the text or chat functionality, along with message boards, public clarification boards, Project message board, direct message sending and other communication channels provided on the Website.

In relation to chat and audio any terms agreed to between any Users must be confirmed in writing using the chat or direct message function.

We may read all correspondence posted to the Website and download or access (if necessary), all uploaded files.

You authorise us, directly or through third parties, to make any inquiries we consider necessary to validate your identity. You must, at our request: (1) provide further information to us, which may include your date of birth and or other information that will allow us to reasonably identify you; (2) take steps to confirm ownership of your email address or financial instruments; or (3) verify your information against third party databases or through other sources.

You must also, at our request, provide copies of identification documents (such as your passport or driver's licence). We may also ask you to provide photographic identification. We also reserve the right to request an interview with you to validate this information, your identity, your background and your skills.

We reserve the right to close, suspend, or limit access to your Account in the event we are unable to obtain or verify to our satisfaction the information which we request under this section.

We reserve the right to update your particulars on the website in order to match any identity documentation that has been provided. Disbursements such as wire transfers from the website may only be made to the beneficiary matching your provided identity documents and account information.

If you are not Verified you may not be able to withdraw funds from your tardespeoplehub account, and other restrictions may apply.

Upon the customer awarding a project to tradesmen, and the tradesperson's acceptance on the Website, the customer and tradesperson will be deemed to have entered into a User Contract under which the customer agrees to purchase, and the Seller agrees to deliver the tradespeople services. You agree not to enter into any contractual provisions in conflict with the user Agreement.

You are solely responsible for ensuring that you comply with your obligations to other Users. If you do not, you may become liable to that User. You must ensure that you are aware of any domestic laws (including common law), statutes, ordinances and regulations relevant to you as a user, or in any other uses you make of the Website.

If another User breaches any obligation to you, you are solely responsible for enforcing any rights that you may have. For the avoidance of doubt, we have no responsibility for enforcing any rights under a User Contract.

Each User acknowledges and agrees that the relationship between them is that of an independent contractor. Nothing in this User Agreement creates a partnership, joint venture, agency or employment relationship between Users. Nothing in this User Agreement shall in any way be construed as forming a joint venture, partnership or an employer-employee relationship between Tradespeople and any User.

You may have positive funds in your Account if you have successfully completed a Project and funds have been released to you. There are also circumstances where funds may have been credited to your Account in relation to an affiliate program or a referral program.

Funds in your Account are held by us in our operating accounts held with financial institutions. Funds in your Account are not held separately by us, and may be commingled with our general operating funds, and/or funds of other User's Accounts.

You may ask for a refund at any time for any funds that you have paid into your Account except if the amount to refund relates to a Milestone Payment or relates to fees or charges payable to us.

If the amount the User has asked to refund relates to: (1) a Milestone Payment, the Dispute Resolution Process may be followed; or (2) our fees and charges, the process set out in the Clause "Disputes with Us" must be followed.

If we agree to the refund, the funds will be received by the User via the same payment method(s) that the User used to make the original payment to us.

We may require you to be Tradespeoplehub.co.uk Verified before you can withdraw funds from your Account.

You acknowledge and agree that we may seek to verify your identity or request additional information from you as part of our anti-fraud policy outlined in the section on "Identity sections of this agreement.

A chargeback (being a challenge to a payment that a User files with their card issuer or financial institution), and any subsequent reversal instruction, is made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow such instructions.

You acknowledge and agree that we will be entitled to recover any chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors) on funds paid to you by Buyers through the Website, as well as any processing or any other fees whatsoever incurred by us on those chargebacks and reversals.

You agree that we may reverse any such payments made to you, which are subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors). If you initiate any chargeback request or other "Request for Information" or similar process, you expressly agree and consent to us to share any and all information in relation to your agreement of these terms and conditions, in order to defeat any such chargeback request.

We may close, suspend or limit your access to your Account without reason. Without limiting the foregoing, we may close, suspend or limit your access to your Account:

• if we determine that you have breached, or are acting in breach of this User Agreement;
• if you under-bid on any Project in an attempt to renegotiate the actual price privately, to attempt to avoid fees;
• if we determine that you have infringed legal rights (resulting in actual or potential claims), including infringing Intellectual Property Rights;
• if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities;
• you do not respond to account verification requests;
• you do not complete account verification when requested within 3 months of the date of request;
• to manage any risk of loss to us, a User, or any other person; or
• for other reasons

In the event that we close your Account, you will have no claim whatsoever against us in respect of any such suspension or termination of your Account.

We provide a service on this Website which allows controlled payments to be made with respect to a service, called Milestone Payments.

Subject to the User Contract, the customer can make a Milestone Payment, which will be locked from the customer's Account and cannot be claimed by the service provider until:

• the both parties agree that the funds can be claimed by the service provider;
• if there is a dispute, the parties have concluded the Dispute Resolution Process and the Dispute is resolved in the service provider's favour;
• the customer instructs us to pay a service provider for services performed.
• the the service receiver acknowledges that the service provider has completed the services fully and satisfactory.

If a customer does not approve of the service provider's work , the parties may elect to resolve the issue under the Dispute Resolution Process.

If we have not received any instructions or dispute from a either of the parties in respect of a Milestone Payment within six months or any other reasonable length of time after the day that the Milestone Payment was paid and the customer has not logged into their Account during that time, the Milestone Payment will be unlocked and released back to the customer.

We offers Milestone Dispute Resolution Services to Users who have elected to use the Milestone Payment feature. You agree and acknowledge that: (i) Tradespeoplehub is not providing legal services; (ii) Tradespeoplehub will not advise you regarding any legal matters; and (iii) if you desire to have legal counsel, you will seek an independent legal

counsel from those licensed to practice law in your jurisdiction. You will not rely on Tradespeoplehub for any such counsel.

In the event of a dispute between homeowner and a tradesperson regarding a return or release of Milestone Payments, any of the parties may elect to use the Milestone Dispute Resolution Services offered by Tradespeoplehub as set out in the Milestone Disputes Policy. The parties will then be notified that the matter will be addressed through Milestone Dispute Resolution Services.

Tradespeoplehub will respond to disputes initiated by either of the users in accordance with the Milestone Dispute Resolution Services as set out in this clause and the Milestone Disputes Policy.

You acknowledge and agree that in the event that a dispute arises between you and another User in relation to any Project that you will first attempt to resolve any differences that you have in relation to such Project, including in relation to the quality of the services provided.

If you continue to have any difficulties or problems in relation to a dispute with another User in relation to a Project we encourage you to contact us as set out in the Clause entitled "Contacting us".

You agree that any dispute that is not related to a Milestone Payment (which must be dealt with in accordance with the Milestone Disputes Policy) arising between you and another User will be handled in accordance with this clause.

The Tradespeoplehub Affiliate Program ("Affiliate Program") allows you to receive a payment from from us into your Account for referring a new user ("Referred User") to Tradespeoplehub . To participate in the Affiliate or referral Program, you must comply with all of these requirements, and have an Account that is in good standing.

How to Refer Your Friends or Audience

This referral and affiliate program is open to registered Tradespeoplehub users only, for a limited time, and we may withdraw or suspend this referral program (in whole or in part) at any time. The requirements and incentives are also subject to change at any time.

You may not obtain names for referrals from group email addresses, third party bulk mailing lists, customer lists, or other similar sources. You may not send unsolicited e-mails ("Spam"). If you send Spam in order to recruit Referred Users, Tradespeoplehub may immediately and permanently close your Account, without paying out any accrued earnings.

Earnings

You earn upto 50% commission amounting to between £5 to £15 per referral.The amount earn is depedendt on number of provided or receive quote. Note that Free trial quote does not count towards your earning.

Important Disclaimers

We reserve the right to suspend your account and remove referrals earningentitlement should we notice any activity we determine contrary to the Referral Program terms and conditions or the Fiverr Terms of Service by the Referrer and/or Referral. We retain the right to investigate the participation in the Referral Program for any fraudulent activities and take any measures to end them. We reserve the right to amend or suspend this Referral Program at any time without notice.